Money Back Guarantee:

All customers have 30 days from the date of receiving the item to return it for a full refund provided that the product and packaging are in resaleable condition, and (if applicable) the screen cover has never been removed. Customers who send the item back to us during the 30 day cooling-off period must pay for return postage, although we will refund the original postage they paid.


Game-installation Guarantee:
We’re so confident that our customers will be able to install at least 10 extra games on the Retrospex 32 console that we’re willing to guarantee it. If you cannot install a game, contact us for help, and if we cannot work with you to get at least 10 free games working on the console, we will give you a full refund. Essentially this means for the total sale price you’re guaranteed a console and 10 free games of your choice, or we’ll give you your money back! The proviso for a refund is you’ll need to have an SD card and show a video where the console cannot play 10 extra games (games being downloaded from the GBA download section of our website). This guarantee lasts for 90 days from the date of receiving the item.


The Retrospex 32 console comes with a 1 year warranty, and all other products come with a standard 90 day warranty:
– Faulty items will be replaced. If we cannot provide a replacement, a refund will be issued.
– We will pay the return postage costs of faulty items provided they are sent via the postage method we request.


Returns Are Not Accepted If:
– The warranty has expired.
– The product or accessories are damaged.
– The product has been misused.
– You do not have the full contents of the package.


Information Disclaimer:
All information on our website should be regarded as an approximate guide only. We aren’t responsible for any incompatibility issues (e.g. if your TV cannot display our product’s output, or if a specific emulator does not work with our controllers) or any illegal use (e.g. emulating illegal roms) of our products.


Product Usage:

It is the customer’s responsibility to ensure that the consumer reads any instruction manuals (if provided) before using any product. We accept no responsibility for problems resulting from improper use of our products.